The Refresh Operating System Our Proprietary System

The Refresh Operating System

 

The proprietary Refresh Operating System (ROS) brings new light to the dated process of managing field service-based businesses and how it interacts with the customers. We built this system from the ground up specifically to accommodate the unique challenges in the marketplace.

 

ROS Customer Benefits

 

  • Customer Portal
  • Lookup Invoices Easily
  • Make Online Payments
  • Automatic Payment Reminders
  • Track Refresh Rewards Points
  • Request New Service
  • Check Service Status
  • Check Warranty Information

 

How ROS Serves

 

  • Tracks your Technician Certifications
  • Manages & provides real-time data from the field
  • Gives your team mobile access to training content
  • Custom algorithms to optimize schedules
  • Integrates with our call center
  • Host our full operations manual
  • Offers reports and insights into your business
  • Allows for coordination between you and other Refresh franchise owners
  • Helps distribute work orders to your team
  • Syncs with your account software

Relationship Managers

Relationship Managers (RM) are individuals that provide business development support to a territory consisting of typically four to six franchises. A major task of the RM assistance is the prospecting of multi-unit family owners and management companies within your territory primarily through the gathering of accurate and detailed digital information. Leads will be qualified when ready to sell and then will be turned over to you in your specific territory for the closing of appointments.